Customer Satisfaction Policy

Customer satisfaction is our top priority. If you’re not happy with your purchase, please contact us at [email protected].**

Before considering a return, email us, and we’ll gladly assist you with the necessary details and forms. Satisfaction is our primary goal.

Our “Satisfaction or Refund” policy is valid for 14 days post-delivery. Unfortunately, we cannot offer refunds or exchanges after this period. Any items sent back after 14 days will be returned to the customer at their expense.

Custom products cannot be returned under any circumstances.

We offer a 14-day refund guarantee for items that are not delivered, defective, damaged, or not as described.

If an item isn’t delivered to the provided address, the buyer is entitled to a full refund, including original shipping costs. However, if the courier cannot deliver the item or locate it, the buyer must contact the courier. Otherwise, no refund will be issued.

 Refunds (If Applicable)

Once we receive and inspect your return, we will email you about its receipt and approval status. You must also provide the tracking number for your returned package so we can track the return process easily.

If approved, we will process your refund, including shipping costs (excluding additional costs if you chose a delivery method other than our standard delivery). Refunds will be issued to the original payment method.

If a return is rejected due to non-compliance with our policy, the product will be sent back to you at your expense or held at our warehouse awaiting your instructions.

 Delayed or Missing Refunds

If you haven’t received your refund, check your bank account first, then contact your credit card company and bank as it may take some time to post officially. If you still haven’t received your refund after following these steps, contact us at [email protected].

 Shipping and Returns

You are responsible for paying your own shipping costs for returns.

The time it takes for an exchanged product to reach you may vary based on your location. If you are shipping an item from outside the US, consider using a tracked shipping service or purchasing shipping insurance. The item must be sent to our local company address or the address provided by our customer team. We cannot guarantee receipt of your returned item. If your returned package is damaged or lost in transit, no refund will be issued.